Excellent customer service, email/newsletter delivery, and data base management requires consistent quality commitment! 
Bonnie has provided and can:

     Provide technical product presentations for clients across multiple industry markets
Manage HTML template designers from basic to dynamic content emails 
Investigate and include third-party vendor products such as data hygiene CAN-SPAM and CSAL compliance SME
Strategic business email development, management, and governances
Manage of SMS contracts for domestic and international wireless provider campaigns
Insure proper documentation of production processes to maintain ISO and SOC 2 certifications audited bi-annually
Develop executive level email reports of multi-location email and SMS distributions monthly
Successfully reduce costs and increase revenues
Provide consultation to clients to help grow ecommerce initiatives
Manage electronic newsletter/marketing ESP (SaaS) software vendors (ExactTarget, StrongView, WhatCounts)
Design data and supporting systems infrastructure within client environments
Help customers develop ticketing systems for efficient processes involving multiple employees in multiple locations
Provide organizational structure and procedures for a smooth flowing email production process
Develop revenue and email newsletter reporting for project results
Manage electronic newsletter/marketing ESP (SaaS) software vendors; StrongView and ExactTarget
Supervise eMail staff for distribution of 700+ email campaigns; 800+ million emails annually
Project Manager for medium to large ecommerce-type projects
Responsible for development of triggered email campaigns; Life Cycle Marketing and iGo Digital programs for                         Abandon Cart, Welcome series and Unengaged Subscriber campaigns 
Provide analytics reporting of email campaigns utilizing Google Analytics, ESP and Adobe/Omniture
EMail Marketing Subject Matter Expert for deliverability troubleshooting and CAN-SPAM compliance
Manage outside consultants and vendors as required
Create monthly, quarterly and annual Executive management reports and provide email list and mailing forecasting reports
Manage broadcast email program utilized by ten (40) publications, events, ad sales, and web site transactional emails                                 representing more than 22 million emails each month 
Expand broadcast email from newsletters to ad sales promotions, tradeshow announcements, surveys, subscription renewals                         and email confirmations 
Interface with web development staff to ensure website registration pages are properly coded  
     
Email administration of Microsoft Exchange server 5.0 Enterprise Edition attached to a SMTP mail router with over 600                         mailboxes and mail forwards.   
Daily management of backups using DLT tape jukebox using Veritas Backup Exec 8.5.  
Research, recommend, purchase and install all hardware and software for network servers and desktops.